What’s your biggest life lesson?
Always listen to your customer. And position your business so that you’re able to take advantage of opportunities which present themselves. But we have multiple clients – from the people who pay for our designs and installations, to the bathers using the facilities who highlight their experiences on social media. The world has become a very small place indeed.

How has the industry evolved?
The way in which spa has changed from an elite service and is no longer a pursuit of only the wealthy. Spa is now a mainstream business. Physical, mental and emotional care is within the public mainstay – a part of everyday life – and more important than ever.