Frank Pitsikalis / photo: Agilysys
With more consumers searching for and booking things via natural language, Agilysys is working on a natural language interface to respond to text or voice data.
Our Service product already allows guests to liaise with staff and/or an automated chatbot for common service and information requests, but this new functionality will allow guests to conduct a full natural language interaction which will sounds something like this:
• Guest: “Do you have a 60- or 90-minute Swedish massage available at 2.00pm with a male therapist?”
• Ask AL: “I don’t have a 2.00pm treatment, but I do have a 3.30pm, 90-minute Swedish massage with a male therapist. Would you like to book that?”
We currently use AI for optimal service mix and placement, so unsold gaps are not left scattered in the schedule. The Agilysys Digital Marketing solution also provides powerful capabilities to ensure content is served up to guests, based on what they have or haven’t booked – suggesting additional individualised options to a guest before they arrive, for example.
However, the most profound benefit of AI currently available in Agilysys Spa comes via its Dynamic Pricing and Dynamic Availability revenue management features.
Depending on demand, Agilysys Spa can either change the price of a treatment (by a percentage or fixed amoun
t) or simply make the service unavailable (dynamic availability).
Dynamic availability is preferred, as it simply turns off less profitable services during peak demand periods in real-time. The result is an optimal mix of services booked which yield a much higher profit overall, without changing the published price.
Agilysys is working on a natural language interface to respond to text or voice data