Sport, parks and leisure - Debit Finance Collections DFC: Solving the member churn challenge
19 Jul 2019 Sport, parks, & leisure: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

26 Nov 2018

Solving the member churn challenge

Supplier: Debit Finance Collections DFC
More Debit Finance Collections DFC details


Solving the member churn challenge

DFC offers simple and secure ways for gym member's to for customers to rectify defaulted payments online and track ongoing payments online or via an app
Two in. One out. This is the gruelling reality for gyms up and down the country. Even though one in seven people in the UK possess a gym membership, gyms and health clubs lose around 50 per cent of their members each year.

Mired by an explosion of competition, retention is a nut than people can’t seem to crack. It costs between 5 and 25 times more to acquire a new member than retain one.

Leading revenue management solutions company, DFC, which manages payment collections for gyms up and down the country, believes the answer lies in better payment tracking and Direct Debits.

“The retention challenge isn’t something new, but we’ve certainly found ourselves having more conversations on it now than ever before,” said Ivan Stevenson, director at DFC.

“Direct Debits give everyone control. Fitness is a seasonal business. Spreading payments allows for peaks and troughs in income.

“We’ve worked tirelessly to develop cutting-edge Direct Debit technology that reduces churn.”
One such solution is DFCs online joining portal and 24-hour sales aid, FastDD.

“FastDD is about more than improving member acquisition. It’s about making the member journey simple in order to cement loyalty. The joining process takes just three-minutes end-to-end.”

Even credit control doesn’t have to be a manual process anymore. Another of their fantastic, state-of-the-art solutions is MyPayments - DFCs simple and secure way for customers to rectify defaulted payments online and track ongoing payments through their client’s website or app.

“46 per cent of customers across DFC’s service choose to pay through MyPayments due to its convenience and simplicity and approximately 50% have had success in stage one of the default process,” Stevenson added.



Product news
Variety and flexibility for the customer is the key to retention, says MoveGB   19 Jun 2019

Variety and flexibility for the customer is the key to retention, says MoveGB

What really drives customer retention in 2019? Is it proactive customer care? Frequency of attendance? Added value provision? Community building? Across the industry, debate on this topic never stops. And neither does market change.

RecoveRing combines functionality and education   12 Jun 2019

RecoveRing combines functionality and education

RecoveRing, a South-Korean company specialising in fitness education and products, has created a tool, also called RecoveRing, to help relax the muscles, improve balance and increase range of motion.

Jordan HIIT Bench combines unique programming with a storage solution   12 Jun 2019

Jordan HIIT Bench combines unique programming with a storage solution

Jordan Fitness, a UK-based supplier of fitness equipment, has launched its new HIIT Bench, a multi-use workout bench which serves as a functional workout training station, weight bench, plyo box and storage unit.

Wellbeats x Tollefson partnership will allow clubs to offer professional running training   11 Jun 2019

Wellbeats x Tollefson partnership will allow clubs to offer professional running training

Wellbeats, an app-based content and software-as-a -service company, has partnered with Olympic athlete Carrie Tollefson to develop a new fitness channel dedicated to running.

MotivatePT portal 'removes barriers to fitness' says CEO   11 Jun 2019

MotivatePT portal 'removes barriers to fitness' says CEO

Mobile personal training provider, MotivatePT, has launched a new client portal which aims to help users achieve their personal fitness goals.

Les Mills x Netpulse partnership gives users the freedom to work out whenever they want   11 Jun 2019

Les Mills x Netpulse partnership gives users the freedom to work out whenever they want

Les Mills International (LMI) has joined forces with health club mobile app provider Netpulse to offer a digital fitness solution covering both the gym and the home.

ShapeKAMS 'bridges the gap between static human biometric scanning and dynamic biomechanical assessment'   11 Jun 2019

ShapeKAMS 'bridges the gap between static human biometric scanning and dynamic biomechanical assessment'

Shapewatch, a 3D body visualisation firm, has teamed up with Kinetisense, manufacturer of the world's first markerless human motion assessment system, to create ShapeKAMS.

Myo Mirror enables clubs to provide 'smarter and more diverse' services   11 Jun 2019

Myo Mirror enables clubs to provide 'smarter and more diverse' services

M20 Ltd, an electric muscle stimulation (EMS) equipment manufacturer based in Seoul, South Korea, has launched the Myo Mirror.

Company details

Debit Finance Collections DFC

DFC (Debit Finance Collections plc) is a wholly-owned subsidiary of Leisure Finance plc, pioneers of membership collection on credit schemes.

Debit Finance Collections DFC
Milton Keynes
Buckinghamshire
UK

Visit website

More Debit Finance Collections DFC details



in this issue

• Merlin sold in US$7.49bn mega deal
• Rathbone Boxing Club opens in London
• Serpentine Pavilion opens to thje public



Latest jobs

Jobs Search



Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Birmingham, UK
Company: The Gym Group
Recreation Assistant (Lifeguard)
Salary: Up to £22,008 per annum
Location: Poplar, London, UK
Company: GLL
Diary dates
Powered by leisurediary.com

18-20 Jul 2019

Indonesia International Amusement & Leisure Expo (IIALE 2019)

Jakarta International Expo , Jakarta, Indonesia




Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Arts & Culture: The show must go on
When austerity hits hard, UK theatres adapt and get creative More>>
  Interview: Sioux-per foods
The Sioux Chef, Sean Sherman, is on a mission to revive indigenous cuisine More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Visitor profiles: Beyond demographics
Gerri Morris, of Morris Hargreaves McIntyre, on defining cultural consumers More>>
  Interview: Tony Butler
Derby Museums Trust executive director delivers social justice in museums More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd