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Sport:
Sporting chance

Almost two years on from the 2010
FIFA World Cup, Professor Terry
Stevens looks at how South Africa is
capitalising on the event's success and
creating a lasting legacy
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Technology:
Customer care

From Queens Park Rangers liaising
with fans to One Leisure installing
kiosks in its gyms, we take a look
at operators using the latest CRM
technology to provide a better
customer experience
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