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23 Apr 2016
MD of Concept Software shares the company news
Supplier: Concept Software Systems
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Malcolm Rennie, Concept Software MD
photo: Concept Software Systems
Spa Business magazine talks to Malcolm Rennie, managing director of Concept Software Systems about its latest developments.
Spa Business (SB): Tell us about your most recent software update
Malcolm Rennie (MR): Key add-ons within our latest releases include eCommerce, gift certificates, mobile check-in, digital marketing integration and extended business intelligence reporting. Our business intelligence tools provide detailed KPIs, income simulation and ‘what if’ analysis, all tailored to assist in improving a spa’s bottom line
SB: What interesting projects are you working on?
MR: We’re currently working with Canyon Ranch to deploy our solutions on board its 18 cruise line spas. The cruise line business is very interesting as it’s truly international, raising particular challenges. For example, we need the ability to change tax depending on where a ship is located.
Operating out in open sea poses unique challenges in itself, such as the ability to operate centrally with sporadic access to the internet. We’re therefore pioneering new database technologies with the ability to sync data from the ships to their land-based servers and vice versa.
SB: What are the trends in spa software?
MR: Customer-facing apps are increasingly in demand and consumers are generally requiring a more efficient spa experience. From a spa management perspective, customer recognition, system reliability and ease of use have been key for years and will continue to be a standard requirement.
SB: How is business going?
MR: Business has been remarkable in the last 18 months. We’ve secured a major contract for a top hotel spa operator with several hundred resorts (we can’t say which due to non-disclosure). Our software is now in nearly 70 countries, we’re developing our European markets and we’re seeing increased opportunities in South America. Meanwhile Dubai is flying and Asia and North America continue to expand rapidly for us.
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Supplier: Concept Software Systems
Almancil Algarve Portugal
Concept provides bespoke, scalable spa management software for high-end hotels, resorts and leisure venues. The software manages all operational aspects including reservations, point-of-sale, inventory management (retail and professional), customer profiles, membership administration, online bookings, CRM, business intelligence and PMS integration to the industry’s leading hotel solutions.
Web:
www.csscorporate.com
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