Sport, parks and leisure - Lobster Ink: Improve operational performance with role-specific training
11 Jul 2020 Sport, parks, & leisure: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

20 Nov 2019

Improve operational performance with role-specific training

Supplier: Lobster Ink
More Lobster Ink details


Improve operational performance with role-specific training

Opportunity lies in every step of the guest journey - from the first contact to departure. Ensuring that every member of your spa contributes to an end-to-end experience where every touchpoint is considered, crafted and cared for, is critical to your spa's success.

Spa Professional, a comprehensive training program created by Lobster Ink in close collaboration with Resense, teaches the best practice principles every employee needs to know to ensure Guest satisfaction throughout every interaction.

This first-of-its-kind curriculum consists of nine courses, divided into four different Learning Paths to effectively support each role in the spa. Every Learning Path is comprehensive and targeted to ensure your entire team is equipped to deliver superior and consistent Guest experiences that drive commercial value across your portfolio.

Spa associates will also enjoy access to customisable templates, standard operating procedures and other proven best practice resources from global wellness experts, Resense.

"A spa experience is a journey, and every person in the spa is vital to creating and caring for the guest throughout their journey," said Kasha Shillington, CEO Resense Spas.

From therapists to receptionists, attendants, managers and directors - Spa Professional aims to empower each team member with the necessary knowledge and operational tools to genuinely engage with guests, reduce costs and maximise commercial value.

Learn more at lobsterink.com/solution/content/spa


Supplier: Lobster Ink

We help businesses improve operational performance so they can adapt faster and achieve their ambitions quicker.

Web: www.lobsterink.com
More Lobster Ink details

Product news
myFitApp launches branded live-streaming as part of its COVID-19 support package   24 May 2020

myFitApp launches branded live-streaming as part of its COVID-19 support package

Innovatise, the company behind myFitApp, has announced the immediate availability of its customer- branded live-streaming solution.

Bicester hotel opens purpose-built performance facilities to attract new target audience   12 May 2020

Bicester hotel opens purpose-built performance facilities to attract new target audience

The Bicester Hotel and Spa has launched purpose-built fitness and performance facilities to create a standalone, unique offering to attract a new demographic to the site.

EGYM launches digital functionality to help gyms adjust to a post lockdown world
  08 May 2020

EGYM launches digital functionality to help gyms adjust to a post lockdown world

As Governments turn attention to a lockdown exit strategy, the world is bracing itself for a ‘new norm’ where social distancing and heightened hygiene requirements become a part of daily life.

Adidas calls on BLK BOX for flooring solutions at new World of Sports complex   04 May 2020

Adidas calls on BLK BOX for flooring solutions at new World of Sports complex

Adidas believes that creators, just like athletes, need an environment that inspires their employees to perform and believe that through sport, we have the power to change lives.

Gympass partners with Wexer to launch on-demand workouts for operators   04 May 2020

Gympass partners with Wexer to launch on-demand workouts for operators

Gympass has launched Gympass Plus - including an on-demand platform powered by Wexer - for its 2,200+ operator partners. The platform comprises more than 500 workouts from 18 content providers including Zumba and Gaiam.

What’s your Covid-19 exit strategy? How will you use this time to relaunch your business to thrive, not just survive   28 Apr 2020

What’s your Covid-19 exit strategy? How will you use this time to relaunch your business to thrive, not just survive

There is no escaping the fact that we are operating in extraordinary times. Our physical health clubs, gyms and studios are closed and we’re trying to keep our membership engaged, fit and healthy via online and digital training.

fibodo launches Fit 4 the Fight initiative to keep people active in the wake of the coronavirus   16 Apr 2020

fibodo launches Fit 4 the Fight initiative to keep people active in the wake of the coronavirus

fibodo, a booking management platform for the fitness industry, has launched Fit 4 the Fight, a new initiative encouraging members of the public to keep active, as well as keep personal trainers and fitness operators working in the wake of the coronavirus.

Crown collaborates on £2m luxury spa at Torbay’s Lincombe Hall hotel   16 Apr 2020

Crown collaborates on £2m luxury spa at Torbay’s Lincombe Hall hotel

Boutique AA 4-star destination Lincombe Hall Hotel, Torquay, has expanded its leisure provision by unveiling a £2m designated luxury spa.

Company profile


Technogym

Technogym provides a complete range of best-in-class cardiovascular, strength and functional equipment for both professional and home use.

View full profile>>

Catalogue gallery


Featured Supplier

Fisikal chosen as tech partner for ‘JP4’; new health app from fitness expert, Jessie Pavelka

Fisikal chosen as tech partner for ‘JP4’; new health app from fitness expert, Jessie Pavelka

Fitness expert and television host, Jessie Pavelka has collaborated with Fisikal, experts in digital management solutions, to create the new JP4 app, a premium 12-week personal health and fitness transformation programme that takes the user on a journey of change through four key elements of health. More>>




in this issue

• Fitness United set up to support sector
• MPs write to Rishi Sunak, asking for tourism support
• Government 'stepping up plans' for the return of sport



Latest jobs

Jobs Search



Swimming Teachers
Salary: Competitive hourly rate
Location: Nationwide
Company: Everyone Active
Lifeguards
Salary: Competitive
Location: Nationwide, United Kingdom
Company: Everyone Active
Diary dates
Powered by leisurediary.com

10-11 Jul 2020

IFBA Live

The Slate at Warwick Conferences, Coventry, United Kingdom



Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Trends: Introducing Gen Z
How will this tech-savvy, social media-driven generation affect your business? More>>
  Interview: Louis D’Amore
Louis D’Amore on the work of the International Institute for Peace through Tourism More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Community: Bright Hart Lane
Grant Cornwell on the Tottenham Hotspur Foundation’s community work More>>
  New opening: Future of leisure
Selby Summit focuses on activity, not sport. Is it a new era for leisure centres? More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd