Sport, parks and leisure - Zenoti: Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
17 Jun 2021 Sport, parks, & leisure: daily news and jobs
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

Company advertorial
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses

Supplier: Zenoti
More Zenoti details


Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses

Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.



Product news
Puraclenz launches air purification systems to help spas and gyms instil confidence in returning guests   24 May 2021

Puraclenz launches air purification systems to help spas and gyms instil confidence in returning guests

Health and wellness tech start-up Puraclenz has launched a collection of ionic air and surface purifiers to help spas, gyms and leisure facilities reopen after lockdown.

Wigan Warriors switch it up and announce Myzone as new official heart rate monitoring partner   13 May 2021

Wigan Warriors switch it up and announce Myzone as new official heart rate monitoring partner

Myzone has announced it's partnering with Wigan Warriors as the rugby club’s official heart rate monitor supplier.

Gympass platform expands to offer customers access to over 2,600 UK facilities   12 May 2021

Gympass platform expands to offer customers access to over 2,600 UK facilities

One of the world’s largest corporate wellbeing platforms Gympass has gained a new partner every month since the start of 2021, taking its total to more than 2,600 bricks and mortar UK gym facilities.

Inspiration meets Authenticity: Schwinn X and Z Bikes   12 May 2021

Inspiration meets Authenticity: Schwinn X and Z Bikes

Core Health & Fitness, an industry leader in commercial fitness products, is excited to announce its latest product launch: the Schwinn X and Z Indoor Cycling Bikes.

New consumer expectations demand an exceptional customer experience   10 May 2021

New consumer expectations demand an exceptional customer experience

fibodo believes that providers who meet consumers needs of service, flexibility, richness of content and accessibility will thrive as we build new and different models of working in leisure, health and fitness and across all sports and activities.

Integrated workout solutions will underpin gyms' recovery, says Les Mills’ Martin Franklin   09 May 2021

Integrated workout solutions will underpin gyms' recovery, says Les Mills’ Martin Franklin

The UK has spent most of the year in lockdown but finally, clubs are beginning to see their fitness communities open back up, with indoor group exercise not far behind.

Red light therapy improves sleep, aids recovery and enhances focus   04 May 2021

Red light therapy improves sleep, aids recovery and enhances focus

Offering red light therapy to your members can create a valuable source of secondary spend, while also supporting them with their recovery and delivering improvements to mobility, circulation and muscle soreness.

Smartech brings the Power Plate experience to Selfridges
  29 Apr 2021

Smartech brings the Power Plate experience to Selfridges

Smartech, the destination for innovation in exclusive partnership with the best department stores around the globe, has chosen Power Plate to boost its range of health and fitness products.

Company details

Zenoti

Zenoti helps business providers in the beauty, wellness and fitness space grow their business. The founding team brings expertise in building enterprise solutions that have been used by 200 of the Fortune 500 companies.
Zenoti’s solution addresses the needs of spas, salons, medical spas, fitness centres and yoga studios with technology based on three principles – reliable and speedy service, capabilities that support end-to-end business processes, and ease of use. The core solution enables a business to deliver delightful customer experiences, achieve operational excellence and drive revenue growth.


Zenoti
Manchester
Manchester
UK

Visit website

More Zenoti details



in this issue

• Virgin gets right to wipe out rent arrears
• Fitness industry mourns passing of Jan Spaticchia
• STA offers mindfulness resources



Latest jobs

Jobs Search



Climbing Instructor
Salary: Competitive
Location: London, UK
Company: Everyone Active
Climbing Duty Manager
Salary: Competitive
Location: London, UK
Company: Everyone Active
Diary dates
Powered by leisurediary.com

19-19 Jun 2021

Nutrition Coaching Summit

Zoom, United States




Leisure Management magazine 2018 issue 1
Leisure Management
2018 issue 1

View issue contents
View on turning pages
Download PDF
  Editor’s letter: Mental health
Liz Terry shares her thoughts More>>
  Social good: Ivo Gormley
GoodGym founder Ivo Gormley fights back against loneliness in society More>>


Leisure Management magazine 2016 issue 1

Leisure Management
2016 issue 1

View issue contents
View turning pages
Download PDF
  Last word: Nature’s bounty
FairWild is setting standards in the harvesting of wild ingredients More>>
  On the cover: AJ Hackett
Bungy, New Zealand More>>


Published by Leisure Media Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd